Return & Refund Policy
Easy Returns & Hassle-Free Support
At GadgetHubz, customer satisfaction is our top priority. We carefully inspect every product before shipping to ensure quality and accuracy. However, if you receive a damaged, defective, or incorrect item, we are here to help with a simple and transparent return process.
Delivery Process
Our delivery system is designed to be fast, reliable, and convenient.
Once your order is confirmed:
- Our team verifies and processes your order.
- Products are carefully packaged to ensure safe delivery.
- Orders are shipped through trusted courier partners.
- You receive updates throughout the delivery process.
Whether you are located in Dhaka or anywhere else in Bangladesh, we strive to deliver your order safely and on time.
Return & Exchange Policy
Return Eligibility
You may request a return or replacement within 72 hours (3 days) of receiving your order if:
✔ You received the wrong product
✔ The product arrived damaged
✔ The product has a manufacturing defect
✔ The delivered item does not match the product description
Product Condition Requirements
To qualify for a return, the product must be:
- Unused
- Undamaged by the customer
- In its original condition
- Returned with original packaging, accessories, manuals, and tags (if applicable)
Proof of Purchase
All return requests must include:
- Order ID
- Invoice or purchase receipt
- Customer name and phone number
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are generally not eligible for return:
- Personal care products
- Grooming and beauty products
- Opened or used earphones/headphones
- Software or digital products
- Customized or personalized items
- Products damaged due to misuse or improper handling by the customer
How to Request a Return
Step 1: Contact Support
Contact our customer support team within 72 hours of receiving your order.
📧 Email: support@gadgethubz.com
Step 2: Submit Return Details
Please provide:
- Order ID
- Reason for return
- Clear photos or videos showing the issue (if applicable)
Step 3: Return Approval
Our team will review your request and notify you whether your return or replacement request has been approved.
If approved, we will provide return instructions.
Step 4: Product Collection or Return Shipment
Depending on the situation:
- We may arrange courier pickup.
- Or customers may be asked to send the product back to our designated return address.
Return Shipping Cost
GadgetHubz Will Cover Shipping Costs If:
- Wrong product was delivered
- Product arrived damaged
- Product has a verified manufacturing defect
Customer Will Cover Shipping Costs If:
- Customer changes their mind after ordering
- Incorrect size, color, or model selected by customer
- Other non-defective return reasons
Refund Policy
Inspection Process
After receiving the returned product, our team will inspect it to verify eligibility for a refund or replacement.
Approval or Rejection
You will be notified regarding:
- Refund approval
- Replacement approval
- Return rejection (if eligibility requirements are not met)
Refund Processing Time
Approved refunds are typically processed within 7–10 business days after successful inspection and approval.
Refund Method
Refunds may be issued through:
- Original payment method
- Mobile Banking (bKash/Nagad/Rocket)
- Bank Transfer
- Store Credit (where applicable)
The refund method may vary depending on the payment method used during purchase.
Order Cancellation
Orders may be cancelled before shipment by contacting our support team.
Once an order has been dispatched, cancellation requests may no longer be accepted and the Return Policy will apply instead.
Need Assistance?
If you have any questions regarding returns, replacements, refunds, or deliveries, please contact us:
GadgetHubz Customer Support
At GadgetHubz, we are committed to providing genuine products, reliable service, and a shopping experience you can trust.